Shipping Policy

Shipping Policy

Thank you for shopping with us! Below you will find details about our shipping policy.

International Shipping

Arc-en-ciel Atelier proudly ships worldwide with DHL Express for a faster and smoother delivery experience.

Orders are usually processed within 2–5 business days. During launches or busy periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a DHL Express tracking number by email.

Please note that international orders may be subject to customs duties, import taxes, or local fees depending on the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

Arc-en-ciel Atelier is not responsible for customs delays, import fees, or incorrect shipping information provided at checkout.

Processing Time:
Each order is processed with care to ensure the highest quality. As many of our products are handmade, the processing time may vary depending on the specific item, its availability, and current stock levels.

Shipping Times:
Once your order has been processed, shipping times will depend on your location and the shipping method selected. Delivery times vary by region, and you will receive a tracking number as soon as your order is dispatched.

Customs and Duties:
Please be aware that for international orders, customs fees or import duties may apply depending on your country’s regulations. These additional charges are the responsibility of the customer.

If you have any questions or concerns about your order, feel free to contact us. We appreciate your understanding and patience as we craft each product with care and attention!