• Returns can be requested within 14 days of receiving the order.
• Items must be returned unworn, unused, and in their original condition.
• International return shipping costs are the responsibility of the customer.
• Original shipping fees are non-refundable.
• Customers outside the EU are responsible for correctly declaring the parcel as “Returned Goods / Return Merchandise” to avoid customs charges.
• Refunds are processed within 14 business days after the parcel is received and inspected.

Customs Information

Please note that international orders may be subject to customs duties and import taxes upon arrival. These charges are not covered by Arc-en-ciel Atelier and must be paid by the customer.

We do not accept returns for:

• Personalized products (e.g. embroidered initials)
• Custom-made products
• Products that show signs of wear, damage or alterations